Terms and Conditions
Welcome to 121 Training Pty Ltd trading as 121 Driver Training. By accessing our website (www.121drivertraining.com.au) and/or enrolling in our courses, you agree to the terms and conditions set forth in this document. We advise that you read them thoroughly. We reserve the right to modify and update these Terms and Conditions at any time without prior notice. It is your responsibility to review these Terms periodically for updates.
1. ACCEPTANCE OF TERMS
By accessing our website or signing up for our services, you agree to be bound by these terms and conditions and all applicable laws and regulations.
2. SERVICES OFFERED
We provide a range of driver training programs and services in accordance with the Standards for Registered Training Organisations (RTOs) 2015.
3. PREFERRED TRAINER
If participants have a preferred trainer in mind, we will make every endeavour to accommodate such preferences. However, due to scheduling, availability, or other unforeseen circumstances, we cannot guarantee assignment to a specific trainer. We appreciate your understanding and assure you that all our trainers are highly qualified to provide the best training experience.
4. RIGHT TO REFUSE SERVICE AND BEHAVIOUR POLICY
a. Service Discretion: We reserve the right to refuse service to anyone for any reason at our discretion.
b. Behaviour Towards Staff: We maintain a zero-tolerance policy towards abusive, aggressive, or inappropriate behaviour. Individuals displaying such behaviour may be removed and services may be terminated without a refund.
5. CANCELLATION/REFUND POLICY
a. Withdrawal and Fees: Should a student withdraw:
– After enrolment but before copyrighted training material is issued: A $1000 administrative fee is payable.
– After training material issuance: 50% of the course fee is payable.
– More than 14 days post material issuance: The full course fee is payable.
b. Terms and Conditions for Refunds: All withdrawal and refund requests must be in writing to the CEO of 121 Driver Training, detailing student info, course details, and the reason for the refund request.
c. Postponements/Cancellations by 121 Driver Training: If we need to postpone or cancel a course or module due to unforeseen circumstances, we’ll inform students 48 hours prior. If an alternative date isn’t suitable for the student, a full refund for that course or module will be provided. We guarantee to complete training within 12 months of a student’s start date. If not, we’ll cover the costs of an alternative RTO to finish the training.
6. INTELLECTUAL PROPERTY
All content, including course materials and website information, are the property of 121 Training Pty Ltd. Unauthorised reproduction or distribution is prohibited.
8. GOVERNING LAW
These terms are in accordance with the laws of New South Wales, Australia. Participants submit to the exclusive jurisdiction of the courts in New South Wales.
For detailed information regarding our Code of Practice, kindly refer to our Student Handbook.