121 Training Pty Ltd, trading as 121 Driver TrainingTerms and conditions.

Welcome to 121 Training Pty Ltd, trading as 121 Driver Training. By accessing our website (www.121drivertraining.com.au) and/or enrolling in our courses, you agree to these Terms and Conditions. We advise that you read them thoroughly. We reserve the right to modify and update these Terms and Conditions at any time without prior notice. It is your responsibility to review these Terms periodically for updates.

1. Acceptance of terms

By accessing our website or signing up for our services, you agree to be bound by these Terms and Conditions and all applicable laws and regulations.

2. Services offered

We provide a range of driver training programs and services in accordance with the revised Standards for Registered Training Organisations (RTOs).

3. Preferred trainer

If participants have a preferred trainer in mind, we will make every endeavour to accommodate such preferences. However, due to scheduling, availability or other unforeseen circumstances, we cannot guarantee assignment to a specific trainer. We appreciate your understanding and assure you that all our trainers are highly qualified to provide the best training experience.

4. Right to refuse service and behaviour policy

a. Service discretion: We reserve the right to refuse service to anyone for any reason at our discretion.

b. Behaviour towards staff: We maintain a zero-tolerance policy towards abusive, aggressive or inappropriate behaviour. Individuals displaying such behaviour may be removed and services may be terminated without a refund.

5. Cancellation/refund policy

a. Withdrawal and fees: Should a student withdraw:

• After enrolment but before training material is issued: a $250 administrative fee is payable.
• Within 14 days after training material is issued: 50% of the course fee is payable.
• More than 14 days after training material is issued: the full course fee is payable.

b. Terms and conditions for refunds: All withdrawal and refund requests must be in writing to the CEO of 121 Driver Training, including the student’s name, the course and the reason for the refund request.

c. Postponements/cancellations by 121 Driver Training: If we need to postpone or cancel a course or module due to unforeseen circumstances, we’ll tell students at least 48 hours beforehand. If an alternative date isn’t suitable for the student, a full refund for that course or module will be provided. We guarantee to complete training within 12 months of a student’s start date. If not, we’ll cover the costs of an alternative RTO to finish the training.

d. Safer Drivers Course facilitator and coach training: These terms apply to Safer Drivers Course facilitator training (Module 1) and coach training (Module 2), booked and paid for by an accredited Safer Drivers Course provider. Clause 5(a) does not apply to this training.

• Payment: The provider pays the invoice before the training day. A booking is confirmed once payment is received.
• Minimum numbers: A confirmed session goes ahead whatever the number of trainees. We won’t cancel a session because of low numbers.
• Retraining: Each trainee is paid for once per course. If a trainee later needs to retrain because they haven’t delivered a module in the past 6 months, they can retrain with us free of charge while we’re an approved provider.
• Changes with at least 7 days’ notice: We’ll move the trainee to another date free of charge, once.
• Changes with less than 7 days’ notice, or non-attendance: The trainee can be rebooked into another date for 50% of the course fee.
• Illness or emergency: If the trainee can’t attend because of illness or an emergency, we’ll move them to another date free of charge, whatever the notice, with evidence such as a medical certificate.
• Substitution: The provider can send another eligible trainee from its organisation in the trainee’s place at no cost.
• Cancellation by 121 Driver Training: If we have to cancel a session for reasons outside our control, such as severe weather, the provider can rebook at no cost or receive a full refund.

6. Debt recovery

a. Outstanding fees:
Students must ensure that all course fees and charges are paid by the due date provided on their invoice or as agreed at the time of enrolment. Failure to pay fees may result in the suspension or termination of enrolment and access to training services. Certification documentation is issued once all fees and charges owing on the enrolment have been paid.

b. Acceleration of debt:
If a student has multiple invoices issued and defaults on any one of them, all outstanding invoices and future scheduled payments shall become immediately due and payable in full, regardless of their original due dates.

c. Debt collection action:
If any amount remains unpaid after reasonable attempts to collect payment, 121 Driver Training reserves the right to initiate formal debt recovery proceedings, including engaging a registered debt collection agency.

d. Liability for recovery costs:
The student acknowledges and agrees to be liable for any and all reasonable costs incurred in recovering overdue payments. This may include, but is not limited to, debt collection fees, legal fees, court costs and administrative charges.

e. Impact on credit:
Where applicable, overdue debts may be reported to credit reporting agencies, which could negatively impact the student’s credit rating.

7. Price match guarantee

At 121 Driver Training, we’re committed to offering you the best value. If you find an identical accredited course offered by another Registered Training Organisation (RTO) at a lower price, we’ll match that price to ensure you receive the best possible deal.

a. How to claim:

• Proof of lower price: You must provide a verifiable and current advertisement, written quote or other proof showing the same course for less, from another RTO. The proof must include the date, price and significant details of the course.
• Claim submission: Submit your claim within 7 days of enrolment or before the course starts, whichever is earlier. Claims can be made by contacting our support team.

b. Terms and conditions:

• Eligibility: The price match guarantee applies to accredited courses that are identical in duration, content and certification. The competitor’s course must be available at the time you make your claim.
• Exclusions: This guarantee does not apply to:
  • Courses where the lower price is due to a typographical error
  • Unaccredited courses, or courses from organisations that are not Registered Training Organisations
  • Promotions involving rebates, coupons or special membership prices
  • Courses that are part of a limited-time offer, daily deal, clearance or flash sale
• Limitations: The guarantee is limited to one claim per course, per student.
• Other promotions: This guarantee cannot be combined with any other promotional offer or discount.
• Right to modify or discontinue: 121 Driver Training reserves the right to modify or discontinue the price match guarantee at any time without prior notice.

8. Intellectual property

All content, including course materials and website information, is the property of 121 Training Pty Ltd. Unauthorised reproduction or distribution is prohibited.

9. SMS messaging program terms

a. Program description:
Upon opting into our SMS messaging program, you will receive messages related to our services, such as course updates, promotional offers and reminders. Message frequency may vary based on your preferences and our services.

b. Opt-out and cancellation:
You can cancel the SMS service at any time by simply texting “STOP” to the short code provided in the messages. Once you text “STOP”, we will send you an SMS confirming that you have been unsubscribed. After this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

c. Support for messaging program:
If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or reach out directly to our support team at info@121drivertraining.com.au.

d. Carrier liability:
Please note that carriers are not liable for delayed or undelivered messages.

e. Message and data rates:
Message and data rates may apply for messages sent to you from us and to us from you, as per your mobile provider’s terms. For questions about your text or data plan, please contact your mobile provider.

10. Privacy policy

Your privacy is our priority. We collect, use and disclose personal information only as set out in our Privacy Policy, including the reporting we must do as a Registered Training Organisation. You can read our full Privacy Policy.

11. Governing law

These Terms are governed by the laws of New South Wales, Australia. Participants submit to the exclusive jurisdiction of the courts in New South Wales.

For our Code of Practice, see the Student Handbook.