Code of Practice

121 Driver Training values its employees and relationship with our clients. We strive at all times to demonstrate ethical behaviour and standards in all our dealings.

Aims and Objectives

  • Commitment to providing high quality, interesting training that is relevant to learners, employers and the driver training industry. Our aim is to make every training participant feel welcomed and ensure they receive the maximum benefits from our training services.
  • Recognise and accept Australian Quality Framework (AQF) Qualifications and Statements of Attainments issued by all other Registered Training Organisations.
  • Maintain a friendly and helpful approach to students/clients.
  • Uphold all legislation and comply with all regulatory requirements relevant to the operation of our organisation.
  • Provide services that are efficient and consistent through continuous improvement planning incorporating student/client and staff feedback.
  • Provide quality training and assessment trained staff and resources of a high standard.
  • Endeavour to ensure that no student is unfairly disadvantaged. This includes making reasonable adjustments to the training environment, resources, and delivery and assessment strategies to accommodate student needs.
  • Market services accurately and professionally.
  • Offer skills recognition (RPL) as an assessment option to all of our clients.
  • Ensure training is appropriate to student/client needs by continual review of scope and delivery.
  • Take reasonable care to look after the health and safety of others.
  • Respect the privacy and confidentiality of clients and client information.
  • Welcome and actively seek client feedback as the basis for continuous improvement of our systems, resources, and the services we provide.
  • Provide a fair and equitable process through which clients can appeal assessment decisions. This is detailed in the 121 Driver Training Complaints and Appeals Procedure.

For more information on our Code of Practice, please refer to our Student Handbook.