121 Training Pty Ltd, trading as 121 Driver TrainingPrivacy policy.
Section 1 – what do we do with your information?
The personal information collected during your enrolment process will be used for billing, identification, authentication and reporting purposes. Aggregated non-personal data collected by 121 Driver Training may be used for research, service improvement and website development.
121 Driver Training will not share your personal information with anyone except to provide the requested services, protect our rights, assist with a lawful investigation, and comply with legal obligations.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Section 2 – consent
How do you get my consent?
When you provide us with personal information to enrol in a course or complete a transaction, we take it that you consent to us collecting and using it for that specific reason only.
If we need your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent or give you an opportunity to say no.
How do I withdraw my consent?
If, after you opt in, you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use or disclosure of your information, at any time, by contacting us at info@121drivertraining.com.au.
Section 3 – disclosure
Your personal information, along with your enrolment and other course-related information, such as the outcome of your training, will be shared with the Australian Skills Quality Authority (ASQA) to meet our legal reporting obligations as a Registered Training Organisation. You can check ASQA’s Privacy Policy to see how it handles and uses this information.
As a Registered Training Organisation, we are also required by law to disclose your personal information to the National Centre for Vocational Education Research (NCVER) under the National Vocational Education and Training Regulator Act 2011 and the National VET Data Policy. NCVER collects, manages, analyses and reports research and statistics about the Australian VET sector. Your information may be used and disclosed for the purposes set out in the NCVER Privacy Policy, including populating authenticated VET transcripts and inviting you to take part in VET surveys, such as the Student Outcomes Survey.
We use your Unique Student Identifier (USI) to verify your enrolment and report your training, as required by the Student Identifiers Act 2014. The Student Identifiers Registrar handles your USI information as set out in its privacy notice.
Where your licensing pathway requires it, we may also confirm your enrolment and training outcome with the transport authority in your state or territory, such as Transport for NSW.
We may also disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in the way we collect, use, disclose and store your personal information.
Section 4 – social media
121 Driver Training may tag you in a photo on social media or include your Facebook profile photo if you leave a testimonial. You can ask us not to display or share the photo.
Section 5 – third-party services
Information sharing with subcontractors providing support services, such as customer service, is permitted but only as necessary to fulfil those services. Text messaging originator opt-in data and consent information will not be shared with any third parties for any purpose.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies concerning the information we are required to provide for your purchase-related transactions.
For these providers we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction from you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be stored and processed in the United States and be subject to United States law.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.
Links
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Section 6 – security
We take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, up to date, complete and relevant.
We also take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
We will take steps to destroy or de-identify personal information when it is no longer needed for any purpose.
Section 7 – anonymity and pseudonymity
Where practicable, you have the option of not identifying yourself or using a pseudonym when interacting with us. However, in some cases, we may be unable to provide services if you choose not to provide certain identifying information.
Section 8 – age requirement
By using this site, you represent that you are at least the age of majority in your state or territory of residence.
Section 9 – changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you that it has been updated so that you are aware of what information we collect, how we use it and under what circumstances, if any, we use and/or disclose it.
If our business is acquired by, or merged with, another company, your information may be transferred to the new owners so that we may continue to provide services to you.
Section 10 – unsolicited information
If we receive personal information that we did not solicit, we will determine whether it is necessary for our functions or activities. If it is not, we will destroy or de-identify the information as soon as practicable, provided it is lawful and reasonable to do so.
Questions and contact information
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint or simply want more information, contact our Privacy Compliance Officer at info@121drivertraining.com.au.
We will respond to all requests for access or correction of personal information within a reasonable timeframe, typically within 30 days.
If you are not satisfied with our response to a privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
